ORDER SUPPORT


Order Status

Please visit our website and log into "My Account" to check your Order Status.

If you checked out as a Guest, please visit the "receipt email" to check your Order Status.


Change & Cancel Order

Please visit our website and log into "My Account" to Change or Cancel your order.

If you checked out as a Guest, please visit the "receipt email" to Change or Cancel your order.


Payment Information

ZUNGLE is currently accepting valid credit/debit cards (Visa, Mastercard, Discover, American Express, JCB, and Diners Club).

We will integrate additional payment solutions such as Apple Pay, Google Pay, PayPal or/and Amazon Pay in the near future.

Please stay tuned!


Payment Error Troubleshooting

Your transaction decline during the checkout is possible due to following three cases.

Case 1. Insufficient funds or hitting credit limits Decline: Most transaction declines are due to insufficient funds or hitting credit limits on your debit or credit card. Before you proceed to checkout, please check your balance or credit limits on your debit or credit card.

Case 2. International Transaction Decline: Some transaction declines are due to restrictions for international transaction held by your bank or card company. If you are located outside of the USA, your bank or card company may deem your purchase at our website as an international transaction and decline.

Please contact your bank or card company regarding the matter and try your purchase again.

Case 3. Potential Fraud Protection: Our payment systems and your bank or card company may decline your transaction if we encounter any potential fraud.

Please contact your bank or card company regarding the matter and try your purchase again.

If your transaction is declined for any other reason that is not listed above, please contact your bank or card company first. These companies do not share account information with anyone who is not an account holder and we do not have any access to your transaction.

If contacting your bank or card company does not resolve the matter, please contact us back to the following email address.

support@zungleinc.com